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Frequently asked questions
What guests ask us most before they come. If you cannot find your answer, call or email us.
Where is the hostal?
At Calle Balandro 15, San José (Níjar, Almería), inside the Cabo de Gata-Níjar Natural Park. San José beach is a two-minute walk away, and Los Genoveses and Mónsul beaches are very close. More in our area guide.
How do I get here from Almería airport?
It is about 45 minutes by car via the AL-12 towards Cabo de Gata. From the A-7 motorway, take the exit towards Níjar and follow the ALP-822 to San José.
What are the rooms like?
We have 18 rooms, all doubles, with private bathroom, TV, safe and Wi-Fi, air conditioning in summer and heating in winter. More details on our rooms page.
Can I choose a double bed or two beds?
Yes. Tell us when you book whether you prefer a double bed or two single beds, and we will assign you one of our available rooms for your dates.
What common areas does the hostal have?
A shared pool on a communal terrace with sun loungers, a spacious cafeteria, a lounge and a garden. There is Wi-Fi in the common areas and daily newspapers at reception. See facilities.
Is breakfast included?
Yes. We offer a complimentary breakfast, included in the room rate and served in the hostal's cafeteria.
What are the check-in and check-out times?
Check-in is from 2 pm to 10 pm and check-out is by 12 noon. Please let us know your arrival time in advance and call us if you will arrive after 10 pm.
How do I pay for my booking?
If you book through Booking.com, payment follows the conditions of the rate you choose there. If you book directly with us by phone or email, we will tell you how to pay when we confirm your booking.
Can I cancel or change my booking?
Cancellation conditions depend on the rate and are shown before you confirm your booking; if you booked on Booking.com, that platform's conditions apply. For any changes, call us on +34 950 380 320 or email puertogenoves@hotmail.com.
What documents do I need on arrival?
Spanish regulations (Royal Decree 933/2021) require us to register guests' details on arrival. Adult guests must show a valid identity document (national ID card, NIE or passport) and also provide the details of any minors travelling with them.
Do you accept groups?
Yes. We offer special group rates on request and help organise sports and sightseeing activities. More information on our groups page.
Is there parking?
Yes. There is free public parking on the street around the hostal, with no need to book.
Are pets allowed?
No, pets are not allowed at the hostal.
Have another question? Call us on +34 950 380 320 or email puertogenoves@hotmail.com.
See you in San José?
Call or email us and we will help you plan your stay: dates, rooms or groups.
puertogenoves@hotmail.com